Rounded Gear Exchange/Return Policy

Updated: 08/26/2026

Returns:
Our exchange/return policy on all our non-custom products lasts 30 days and applies to domestic orders only. Custom Ordered Colors/Pattern Holsters, Gift Cards, Special Orders, & International Orders are Non-Refundable. We offer customers the option to add Free Returns at checkout for a small upfront fee, which covers return shipping so there are no additional label fees when returning an item.

Please note: Free Returns cannot be cancelled or refunded after purchase and will not be included in store credit or refund amounts. Return coverage cannot be added to an order after it has been placed. If Free Returns was not selected at checkout, the cost of return shipping will be deducted from any refund or credit issued (unless the issue was due to a mistake on our part). All returns must be initiated through our self-serve Returns Portal.

Exchanges:
If you need to exchange your purchased items, you can request an exchange for any other product in our catalog within 30 days of purchase. Exchanged products must be returned in Like New, re-sellable condition or they will be subject to a reduced valuation. Please initiate your Exchange through our self-serve Returns Portal.

Refunds:
Full refunds will be issued for items returned in Like New, re-sellable condition (minus the actual cost of the return label). Any items returned that are not in new, re-sellable condition will not be refunded. Like new condition is defined as the same condition the product arrived to you when you removed it from the original packaging.
Scratches, gouges, removed hardware, etc, will render the returned product not re-sellable. In these cases we will, at our discretion, decide on either a partial refund or store credit. Once your Authorized Return is received, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund once we inspect and verify that the item is in New/Re-sellable condition. If you are approved, then your refund will be automatically processed, and a refund will be applied to your credit card or original method of payment. (Refunds may take up to 7 days or more to appear on your statement.)

Warranty:
If Modifications have been made to your holster, this will result in ineligibility to return your purchase and voided warranty.

Ordering/Shipping Issues:
If you need to exchange/return your purchase due to an ordering/shipping issue, please initiate your exchange/return within 30 days of purchase through our self-serve Returns Portal.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.